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Privacy Policy

Effective Date: July 1, 2025

Welcome to PostVille—your trusted platform for managing and scheduling social media content. Your privacy matters to us, and we want you to feel confident about how your personal data is handled.

This Privacy Policy explains how PostVille Ltd. (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or interact with our suite of social media management tools (the “Services”) available through our websites and mobile applications.

We are fully committed to upholding your rights under the UK and EU General Data Protection Regulation (GDPR), as well as other applicable data protection laws.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please don’t hesitate to contact us at: [email protected]

1. Who We Are

PostVille is a legally registered company based in the United Kingdom, dedicated to providing streamlined and effective social media management solutions for individuals, entrepreneurs, and businesses of all sizes. Through a range of service tiers—including Personal, Entrepreneur, and Professional plans—we offer a unified platform that simplifies the way users manage their online presence.

Our tools empower you to schedule and publish social media content, monitor audience engagement, analyze campaign performance, and coordinate multi-channel marketing efforts—all from one intuitive dashboard. Whether you're managing a personal brand or running complex campaigns for multiple clients, PostVille is built to help you save time, stay consistent, and drive results across all your connected platforms.

We are committed to delivering secure, GDPR-compliant services that help you grow with confidence in today’s digital landscape.

2. The Data We Collect

To deliver and enhance your experience with PostVille, we collect a variety of personal and usage information when you interact with our platform. Below are the categories of data we may collect:

a. Account Information

When you sign up or manage your account, we collect details including:

  • Full name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Billing address and payment details (securely processed via third-party payment gateways)

This data is essential to create your user profile, communicate with you, and provide account-specific services.

b. Social Media Integration Data

When you connect social media accounts (e.g., Facebook, Instagram, LinkedIn, Twitter/X), we collect necessary information to deliver our Services effectively. This includes:

  • Profile information (such as username, profile ID, and profile photo)
  • Post and comment history (limited to permission scope)
  • Audience metrics (likes, shares, comments, impressions)
  • Authorization and OAuth tokens (for secure, password-free access)
  • Billing address and payment details (securely processed via third-party payment gateways)

We do not store your social media passwords.

c. Content and Activity Data

To support your campaign planning and social engagement, we collect data such as:

  • Scheduled and published posts
  • Campaign configuration settings
  • Content drafts
  • Messages and interactions made through connected platforms
  • Comments and replies managed through PostVille

d. Device and Usage Data

When you access our platform, we automatically collect technical and usage data, including:

  • IP address
  • Browser type and language preferences
  • Device information (model, operating system, device ID)
  • Session activity and time spent on platform features
  • Crash reports and diagnostic data
  • Cookies and web beacons (see our Cookie Policy for more)

This helps us ensure platform security, monitor performance, and improve your user experience:

e. Third-Party Integration Data

If you choose to connect PostVille with third-party apps via our App Directory or other external tools (e.g., Google Analytics, Canva, Dropbox), we may collect data exchanged between these services, as governed by their individual policies and permissions you grant.

3. How We Use Your Information

At PostVille, we are committed to using your personal information responsibly and transparently. We collect and use your data for the following purposes:

a. To Deliver and Maintain Our Services

We use your information to operate and provide the core features of PostVille, including social media scheduling, publishing, analytics, and campaign management.

b. To Improve Platform Performance and User Experience

We analyze usage data to better understand how users engage with our platform. This helps us identify issues, develop new features, and enhance the overall user experience.

c. To Personalize Your Experience

By understanding your preferences and behavior, we tailor your dashboard, notifications, and suggestions—helping you get the most out of PostVille.

d. To Enable Secure Integration with Social Media Platforms

We use authorization tokens (never your passwords) to securely connect to your social media accounts. This allows you to manage posts and track performance safely and efficiently.

e. To Communicate With You

We may contact you via email or in-app notifications to share updates about your account, campaigns, billing, technical issues, or service improvements. You may also receive product news or educational resources based on your activity and preferences.

f. To Support Surveys, Events, Marketing, and Other Activities

We may invite you to participate in user surveys, virtual events, beta features, or marketing initiatives to help improve our offerings and foster a more engaged community. Participation is always optional, and you may opt out of marketing communications at any time.

g. To Provide Customer Support

We use your submitted information to resolve issues, respond to inquiries, and deliver a smooth support experience tailored to your needs.

h. To Comply With Legal Obligations and Enforce Policies

We may process your data to detect fraud, ensure platform integrity, resolve disputes, or comply with legal obligations and enforce our [Terms of Use].

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, PostVille is required to identify and disclose the legal grounds on which we process your personal data. The legal bases we rely on vary depending on the specific context in which your data is collected and used. These include:

a. Consent

We process your personal data based on your explicit consent when:

  • You authorize PostVille to connect with your social media accounts
  • You choose to integrate third-party apps or services
  • You opt in to receive marketing communications, newsletters, or event invites

You may withdraw your consent at any time by adjusting your account settings or contacting us at [email protected].

b. Contractual Necessity

Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This applies when:

  • You create an account and subscribe to one of our paid plans
  • We need to process payment details or account credentials to deliver our Services
  • We communicate service-related updates or respond to support requests

c. Legitimate Interests

We process certain data as part of our legitimate business interests, where these do not override your fundamental rights and freedoms. This includes:

  • Improving and personalizing the user experience
  • Monitoring usage trends and analytics to enhance platform performance
  • Providing customer support and technical assistance
  • Detecting, preventing, or investigating security breaches or service misuse

You have the right to object to processing based on legitimate interests, depending on your situation.

d. Legal Obligation

We may be required to process or retain your personal data to comply with applicable legal obligations. This includes:

  • Responding to lawful requests from law enforcement or regulatory authorities
  • Maintaining records for tax, audit, or financial reporting purposes
  • Complying with applicable data protection, employment, or consumer laws

5. Social Media Platforms

As part of its core functionality, PostVille allows you to integrate with various third-party social media platforms, including but not limited to Facebook, Instagram, Pinterest, Twitter, LinkedIn and more (collectively referred to as “Social Networks”). These integrations enable you to schedule content, monitor engagement, and manage campaigns directly from your PostVille dashboard.

When you connect your social media accounts to PostVille, we may collect certain data—such as profile information, post activity, engagement metrics, and access tokens—that is necessary to facilitate and optimize your experience across platforms. However, the original source of this data remains the Social Networks themselves, and their handling of your personal information is governed independently.

As part of its core functionality, PostVille allows you to integrate with various third-party social media platforms, including but not limited to Facebook, Instagram, Pinterest, Twitter, LinkedIn and more (collectively referred to as “Social Networks”). These integrations enable you to schedule content, monitor engagement, and manage campaigns directly from your PostVille dashboard.

Important Notice

PostVille does not control or take responsibility for how Social Networks collect, use, process, or share your information. Each platform operates under its own privacy policy, data retention practices, and user agreements, which may differ significantly from our own.

Before connecting your social media accounts, we strongly recommend that you:

  • Carefully review the privacy policies and terms of service of each Social Network you intend to use.
  • Adjust your privacy settings within those platforms to reflect your preferences.
  • Understand the implications of granting third-party access to your data.

Your interactions with these Social Networks are at your own discretion and governed by your agreements with them.

6. Third-Party Services

To enhance your workflow and extend the capabilities of the PostVille platform, you may choose to integrate with Third-Party Services—including applications, analytics tools, automation platforms, or CRMs—available via our App Directory or through custom integrations.

These integrations allow you to synchronize data across systems, automate tasks, and enrich your social media management experience. Depending on the services you choose, connecting to these tools may involve sharing specific types of information such as your account credentials, campaign settings, or user behavior data.

Please Note

PostVille does not own, operate, or control the data handling practices of any Third-Party Services you connect to. Each third-party tool has its own privacy policy, terms of service, and security protocols, which govern how your information is collected, stored, and used. Before enabling any third-party integration, we strongly recommend that you:

  • Review their privacy policies and terms of use carefully
  • Ensure the integration is essential and trusted for your workflow
  • Adjust your permissions and sharing settings within the third-party service, where applicable

By opting to use these integrations, you acknowledge that PostVille is not responsible for any loss, misuse, or unauthorized access to your data once it has been shared with a third-party provider.

If you later choose to revoke access, you can do so directly through your PostVille account settings or within the third-party platform itself.

7. User Responsibility and Compliance

As a user of PostVille, you play a key role in ensuring that the personal data you collect, manage, or process through our platform is handled responsibly and in full compliance with applicable data protection laws, including the UK GDPR, EU GDPR, and any other relevant regulations in your jurisdiction. By using our Services, you agree to the following responsibilities:

You Are Responsible For:

  • Compliance with Privacy Laws You must ensure that any content or data you upload, schedule, or manage through PostVille complies with all applicable privacy and data protection laws—especially when the data relates to individuals located in the UK, EU, or other regions with strict privacy regulations.
  • Obtaining Valid Consent If you collect personal data from third parties (such as social media followers, customers, or campaign audiences), you are solely responsible for obtaining any required consents or lawful bases for processing that data. This includes ensuring that users are aware of how their data will be used.
  • Providing Appropriate Notices It is your duty to notify individuals whose information you collect—whether directly or indirectly—about how their data is being processed. This includes providing privacy notices where necessary and offering ways to exercise their rights under applicable laws.
  • Handling Complaints or Inquiries Should PostVille receive any data protection-related inquiries, complaints, or concerns regarding your use of the platform or your data handling practices, we reserve the right to refer those inquiries directly to you. You agree to cooperate promptly and in good faith in addressing such matters.

Your use of PostVille confirms that you understand and accept these responsibilities. Failure to comply may result in restricted access to our Services or account suspension in accordance with our Terms of Use.

8. Children’s Privacy

At PostVille, we take the privacy of young individuals seriously. Our Services are not designed for, targeted at, or intended to be used by individuals under the age of 18. We do not knowingly collect, solicit, or store personal information from children or minors. By accessing or using PostVille, you confirm that you:

  • Are at least 18 years old, and
  • Are using the Services strictly for business or professional purposes.

If we become aware that personal data has been inadvertently collected from a user under the age of 18, we will take immediate steps to delete that information and restrict access to the account in question.

Parental Notice: If you believe that a child under 18 may have provided personal information through our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

9. Data Security

At PostVille, safeguarding your personal data is one of our highest priorities. We implement a range of technical and organizational security measures designed to protect your information from unauthorized access, loss, misuse, alteration, or destruction. Our Security Measures Include:

  • Data Encryption All sensitive data—whether in transit or at rest—is encrypted using industry-standard protocols (such as SSL/TLS) to ensure secure communication and storage.
  • Secure Authentication Mechanisms We utilize secure login processes, including multi-factor authentication (MFA), to help prevent unauthorized access to user accounts.
  • Access Controls and Role-Based Permissions Only authorized personnel with a legitimate business need are granted access to your data, and all access is logged and monitored.
  • Regular Security Assessments We conduct periodic security audits, risk assessments, and vulnerability testing to identify and address potential threats.
  • Infrastructure Monitoring and Firewalls Our systems are protected by robust firewalls, intrusion detection systems, and real-time monitoring tools to detect suspicious activity and mitigate risk.

Important Note: While we strive to maintain a high level of security, no platform can guarantee absolute protection. We encourage you to:

  • Use a strong, unique password for your PostVille account
  • Refrain from sharing your login credentials with others
  • Notify us immediately if you suspect any unauthorized access to your account

Your cooperation helps us maintain a secure environment for all users. If you have any security-related questions or concerns, please reach out to our team at [email protected].

10. Data Retention

At PostVille, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected—unless a longer retention period is required or permitted by law. We Retain Your Data To:

  • Deliver and maintain our Services Your data remains active in our systems while you continue to use PostVille so we can provide a seamless and consistent user experience.
  • Fulfill contractual obligations If you’ve purchased a subscription or engaged in a service agreement, we retain relevant data to support billing, account management, and service delivery.
  • Meet legal and regulatory requirements We may be required by law to retain certain information for a defined period to comply with tax, accounting, anti-fraud, or other legal obligations.
  • Maintain internal records and system integrity Backup copies, audit logs, and usage history may be preserved temporarily for operational continuity, diagnostics, or analytics.
  • Maintain internal records and system integrity Backup copies, audit logs, and usage history may be preserved temporarily for operational continuity, diagnostics, or analytics.

Data Deletion Requests

You have the right to request the deletion of your personal data at any time, as outlined in Section 13: Your Rights. Upon receiving your request, we will:

  • Confirm your identity
  • Review the scope of deletion allowed under applicable laws
  • Erase your data within a reasonable timeframe, except where retention is legally or contractually required

For more information or to request data removal, contact [email protected].

11. International Data Transfers

At PostVille, we are committed to handling your personal data in accordance with applicable data protection laws, including the UK GDPR, EU GDPR, and other international privacy frameworks. Depending on your location and how you use our Services, your personal data may be transferred to, processed, or stored in countries outside of your region—including jurisdictions that may not offer the same level of data protection.

Transfers Within and Outside the EEA/UK: Our Services are operated and supported from our headquarters in the United Kingdom, with certain technical and operational functions facilitated by trusted third-party service providers located in Canada, the United States, and other countries.

Canada is recognized by both the UK Government and the European Commission as offering an adequate level of data protection. Therefore, when your data is transferred to or processed in Canada, it is protected under adequacy decisions.

For transfers to countries that do not benefit from an adequacy decision—such as the United States—we implement appropriate safeguards, including the Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO) and the European Commission.

Use of Subprocessors and Safeguards: To provide our full suite of Services, PostVille relies on reputable third-party subprocessors, including managed hosting providers, analytics tools, cloud platforms, and payment processors. These subprocessors may process your personal data in countries outside the EEA, UK, or Switzerland, and are contractually bound to maintain robust privacy and security standards.

As part of our data protection strategy, we have also implemented supplementary measures, such as:

  • Data encryption (in transit and at rest)
  • Access controls and audit logs
  • Ongoing privacy assessments
  • Clear contractual obligations on subprocessors

A full list of our current subprocessors and their roles is available on our Subprocessors Page .

Social Media & Third-Party Integration

By design, PostVille connects you with global social media platforms and third-party applications. When you choose to integrate your accounts (such as Facebook, LinkedIn, Instagram, or Twitter), those providers may collect, process, or store your data in multiple jurisdictions, in accordance with their own privacy policies and data handling practices.

We strongly encourage you to review the privacy notices of any Social Networks or Third-Party Services you link to PostVille, as we are not responsible for their independent data practices.

Where Your Data May Be Transferred

Within the United Kingdom and European Economic Area (EEA): Data transfers within these regions are permitted under the UK and EU GDPR frameworks due to aligned data protection standards.

Outside the UK/EEA: When personal data is transferred to countries outside the UK or EEA—particularly where data protection laws may not offer the same level of protection—we take appropriate legal measures to ensure your rights and data remain safeguarded.

Safeguards We Implement

To ensure compliance and security for international transfers, we rely on:

Standard Contractual Clauses (SCCs): We use the UK Information Commissioner’s Office (ICO)-approved SCCs when working with third parties located in jurisdictions not deemed "adequate" by the UK Government.

Data Processing Agreements (DPAs): All our vendors and partners handling your data are contractually bound to follow strict data protection and security standards.

Additional Technical and Organizational Measures: These include encryption, access restrictions, and ongoing audits to ensure cross-border data handling aligns with our compliance obligations.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our Services, legal requirements, technological advancements, or business operations.

If we make material changes—such as altering how we collect, use, or share your personal information—we will provide a clear and prominent notice. This may include a banner on our website, in-app notifications, or direct email communication (where appropriate), so you are fully aware of any significant updates.

That said, we strongly encourage you to review this Privacy Policy periodically. Your continued use of PostVille after any changes are posted will be considered acceptance of those changes.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please reach out to us: Email: [email protected]